Special offer: 3 FREE Packs of St. Louis Spare Ribs ($60+ Value). You have minutes to use this offer!
Special offer: 3 FREE Packs of St. Louis Spare Ribs ($60+ Value). You have minutes to use this offer!

FREQUENTLY ASKED QUESTIONS

BILLING & ACCOUNT

WHAT PAYMENT METHODS DOES FASTEAK ACCEPT?

All major credit cards are accepted, including VISA, MasterCard, American Express, and Discover. We intend to add additional forms of payment in the future in order to simplify checkout and provide customers with more choices.

HOW DOES PAYMENT WORK? IS IT SECURE?

Payment security is critical, and we do not store our customers' credit card information. In place of that, we use a method called tokenization which is secure and reliable.

Payment details are encrypted and randomly generated by a token during checkout to secure your payment.

WHAT DO I DO IF MY CARD GETS DECLINED ON SUBSCRIPTION?

In the event that a recurring payment fails, you will receive an email warning you of the error. In order to fix this problem, please reach out directly by calling (469) 949 -6485 or open a ticket with Customer Care. One of our agents will be glad to assist you.

WHERE I CAN FIND MY ORDER HISTORY?

All your orders are available in your account. Simply log in to view them.

WHERE DO YOU DELIVER?

Most of the continental United States is currently covered by our delivery service.

IF A REFUND IS ISSUED, HOW LONG WILL IT TAKE TO PROCESS?

Usually, refunds take between 5 and 10 business days to fully process and are issued back to the original form of payment.

DOES FASTEAK ACCEPT FOOD STAMPS OR EBT CARDS?

Food stamps and EBT cards are not accepted at the moment.

Currently, we accept all major credit cards, including VISA, MasterCard, American Express, and Discover. Our plans include adding more payment forms to give customers a more excellent choice of payment methods.

MY BOX DIDN'T ARRIVE OR ARRIVED WITH MISSING PRODUCTS. WHAT SHOULD I DO?

We are sorry to hear this! Please accept our apologies for any inconvenience caused by this. Contact our Customer Care team if you have any questions. We will be happy to assist you in making this right!

HOW LONG CAN MY BOX STAY OUTSIDE?

Our meat cuts are frozen at peak freshness and packed with dry ice inside an insulated box to maintain their coldness, even if you cannot pick them up immediately.

We recommend keeping your box outside for no longer than 6 hours after delivery, despite shipping your meat frozen to ensure optimal freshness.

If your products appear thawed when you open the box, check for temperature:

If the meat is below 40°F, you can refrigerate it and cook or re-freeze

If the meat is above 40°F, please discard the products and contact Customer Care

SOME OF MY PRODUCTS ARRIVED THAWED. WHA SHOULD I DO?

We freeze our meat and seafood cuts at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, even if you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

However, if your products appear thawed when you open the box, check for temperature:

If the meat is below 40°F, you can refrigerate it and cook or re-freeze

If the meat is above 40°F, please discard the products and contact Customer Care

IS THERE A MINIMUM DURATION REQUIRED FOR A SUBSCRIPTION?

No. Any time before delivery, you can change your delivery date, swap cuts, or deactivate your subscription. You can only order what you want and when you want! Commitment is not required.

ABOUT FASTEAK

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SHIPPING & DELIVERY

BILLING & ACCOUNT

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Customize each box and schedule flexible deliveries.