Our meat cuts are frozen at peak freshness and packed with dry ice inside an insulated box to maintain their coldness, even if you cannot pick them up immediately.
We recommend keeping your box outside for no longer than 6 hours after delivery, despite shipping your meat frozen to ensure optimal freshness.
If your products appear thawed when you open the box, check for temperature:
If the meat is below 40°F, you can refrigerate it and cook or re-freeze
If the meat is above 40°F, please discard the products and contact Customer Care